Rewarded loyalty every time

Build a Bear makes repeat shopping pay with the Bonus Club: earn 1 point for every £1 spent and receive a £5 Reward Certificate after 50 points, so regular buyers convert purchases into future savings. This is ideal for families who buy gifts, outfits and accessories often because points stack across store and online purchases and turn into a clear reward to use on your next order.

Simple, trusted checkout options

Checkout at Build a Bear supports major card brands and popular digital payments so you can pay the way you prefer: Visa, MasterCard, American Express and PayPal are accepted, and Klarna Pay in 3 is available as an interest-free split-pay option for eligible orders. These familiar methods reduce friction at purchase and let customers complete orders quickly on desktop or mobile.

Clear returns and helpful support

If you need to return or exchange an item, Build a Bear provides structured returns guidance and customer support channels so you can resolve order issues—from returns forms to contacting guest services by email or phone—helping shoppers feel secure when buying personalised plush toys and gifts.

Hands-on experiences and wide product choice

Whether you visit a Workshop or use the online Bear Builder, Build a Bear offers a hands-on make-your-own experience plus a broad range of stuffed animals, licensed characters, outfits and sound accessories—so customers can create personalised gifts or party experiences with confidence. This combination of in-store events and an easy online shop helps match occasions to products fast.

Reliable delivery and order tracking

Build a Bear provides tracked UK delivery options and clear shipping information so you know when orders of stuffed animals, clothing and add-ons will arrive—useful for last-minute gifts and party planning. Order status and tracking reduce uncertainty and let you plan when your personalised items will be ready.