Privilege membership perks

Join the Privilege programme after a single £150 purchase to get ongoing benefits like 10% off full‑price items, a welcome credit and a birthday reward. This makes higher‑value buys cheaper right away and gives repeat shoppers automatic savings on new arrivals and wardrobe staples from Charles & Keith.

Student and first‑time buyer savings

Students can access a validated student discount that reduces the price of full‑price footwear, bags and accessories, and new subscribers receive a 10% off code for their first order. These offers make it easier to try trending pieces and update your look without overspending.

Trusted, flexible payments at checkout

Charles & Keith accepts major cards (Visa, Mastercard, American Express) plus PayPal and popular split‑pay services such as Klarna and Clearpay. Multiple payment choices let you complete purchases the way you prefer, speed up checkout on mobile and give peace of mind with familiar, secure providers.

Reliable delivery and order tracking

Standard UK delivery is available with clear expectations for delivery windows and free standard delivery on orders over the qualifying threshold. You receive shipment confirmation and tracking links so you can follow your order in real time and plan for delivery of shoes, bags or accessories.

Simple returns and responsive support

Returns can be started through the online returns portal within 30 days, with returns processing and account updates available in your Charles & Keith account. Customer support is reachable by live chat and email for order help, sizing questions or returns guidance, reducing hassle if anything needs changing.