Membership access you can use

Membership gives immediate, year-round value by unlocking free or reduced entry to over 500 historic houses, gardens, coastlines and nature reserves. Use a membership for days out, events and member-only previews — perfect when planning family trips or weekend escapes. Gift memberships are also available through the shop, so you can give access as a thoughtful present.

Trusted payment and flexible checkout

The National Trust online shop accepts debit and credit cards (including major card providers), PayPal and National Trust gift cards, so you can choose the secure payment method that suits you. Payment is taken securely at checkout to speed order processing and let you complete purchases quickly on desktop or mobile.

Clear orders, tracking and customer support

After ordering you can track and manage your purchases through your account or contact customer support by phone on 0300 123 2025 or by email at [email protected]. Fast access to help reduces uncertainty when plans change or you need an update on delivery or membership orders.

Easy returns and consumer rights

The online shop provides simple returns and refunds processes and a clear procedure to report faulty or incorrect items, so you can shop with confidence. If you need to return a product you can contact the customer service team who will guide you through the next steps, helping resolve issues without hassle.

Meaningful products that support conservation

Products in the National Trust shop — from homeware and garden tools to books and gift cards — are chosen for quality and connection to the places the trust cares for. Every purchase supports conservation work across coastlines, gardens and historic houses, so shopping here helps protect the places you love while gifting useful, well-made items.