Trusted payment options

Choose from familiar, secure payment methods at New Balance including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Klarna for flexible checkout. This lets you pay the way you prefer, split payments when needed, and complete orders quickly on mobile or desktop — useful when you find limited-stock running shoes or a wardrobe staple you need right away.

Fast delivery and clear tracking

New Balance offers tracked delivery with clear expectations at checkout and free standard delivery on qualifying orders over a set threshold, so you can plan when your trainers or apparel arrive and avoid missed deliveries. Order tracking and delivery updates reduce uncertainty for gift purchases or last-minute replacements.

Easy returns and flexible support

If a fit or style isn’t right, New Balance provides free returns within 30 days and multiple return options including prepaid labels or in-store returns, plus customer service channels to help with exchanges and sizing — making it simple to try running shoes or clothing risk-free. Customer service and clear return windows cut the hassle out of online orders.

Performance tech and quality lines

Shop performance-driven ranges featuring Fresh Foam and FuelCell cushioning alongside heritage Made in USA and Made in UK collections; whether you’re buying technical running shoes or everyday trainers, New Balance combines modern cushioning with craft-led lines for reliable comfort and durability. Product variety covers running, lifestyle, and accessories so you can match shoes to activity.

Regular sales and outlet savings

New Balance runs seasonal sales and an outlet selection with marked reductions across shoes, clothing and accessories, making it straightforward to spot discounted styles and secure performance trainers or wardrobe essentials at lower prices when you compare original and reduced prices. Check sale sections for best bargains on popular models.