Wide range for every pet

Pets & Friends stocks food, treats, toys, bedding and accessories for dogs, cats, small pets and fish, plus grooming and training services at local stores. That makes it easy to order core supplies online and book in-store services when you need hands-on help or expert advice.

Repeat & Save subscriptions

Subscribe & Save gives a recurring 5% saving on repeat deliveries with flexible delivery intervals, easy pause or skip options and the ability to swap items. Subscriptions are ideal for regular essentials like dry food and litter so you never run out and keep predictable deliveries.

Trusted checkout and payments

Checkout supports major card networks including Visa and MasterCard, plus PayPal for a secure, trusted payment flow. These familiar payment options reduce friction at purchase and make one-off and repeat orders easier to complete.

Clear delivery and order tracking

Pets & Friends offers online order tracking and clear delivery expectations, with free standard delivery thresholds and eligibility for subscription deliveries. Order updates and store collection options mean customers can choose the most convenient way to receive items when timing matters.

Easy returns and customer support

Customer service is available by email and phone and in-store teams provide expert product and nutrition advice. A straightforward returns and cancellations process and staffed local stores help resolve issues quickly and build confidence when trying new foods or products.