Trusted floorcare brand

VAX is a specialist maker and retailer of home cleaning appliances, focused on vacuum cleaners, carpet cleaners, steam cleaners and floorcare solutions. Choosing VAX means buying from a research-led brand with decades of experience and award-winning product ranges designed for busy homes and pet owners. This helps you feel confident the machine you pick is built for real-life cleaning needs.

Long guarantees and easy registration

Selected VAX products qualify for extended guarantees when you register your machine after purchase, with some models offering up to a 6 year guarantee. Registering your product makes it simple to access repairs and support, giving peace of mind for long-term ownership and lowering the risk of unexpected repair hassles.

Flexible, secure payments

VAX accepts major card payments plus PayPal and offers Klarna instalments at checkout, so you can pay by Visa, Mastercard or use PayPal, or spread the cost with Pay in 3 interest-free instalments through Klarna. Multiple, widely used payment methods make checkout smoother and help you pick the plan that suits your budget.

Clear delivery, tracking and returns

VAX provides order tracking and delivery notifications so you can follow your order from dispatch to doorstep, and many orders are eligible for nominated or next-day delivery options. If you change your mind, returns are handled through a straightforward customer service process with a clear cooling-off window to make returns easier and faster to manage.

Support, help and verified service channels

VAX offers dedicated customer service channels including a careline and online support centre for registration, troubleshooting and warranty queries. Easy access to help by phone, email or the support site reduces friction when you need replacements, parts or advice and speeds up issue resolution so cleaning gets back to normal quickly.